Care Instructions

Solid Timber has movement because wood was once living with cells that held water vital to its growth. Long after the tree is cut down and the wood is dried, those cells continue to exchange moisture. Under humid conditions during the summer, these cells absorb moisture, swell and cause the piece to expand. As winter approaches and it becomes dry, the wood cells release moisture, shrink and cause the wood to contract in size.

Solid Timber Furniture Care Information

Timber is a natural product and has characteristics that make each piece of furniture unique and individual. Mineral streaks, grain variations, knots, pitch pockets, colour variations and other markings create a natural beauty. No two trees are exactly alike, and this is reflected in the unique character that is reflected through the lustre of our carefully applied finishes.

Timber will continue to exchange moisture with the atmosphere in response to changes in the relative humidity around the furniture. Extremely dry air will cause timber to lose moisture and shrink a little, correcting itself when the humidity rises again. Maintaining a stable humidity level or reducing the rate of change of relative humidity will reduce the amount of movement within your timber furniture. These movements are, however, natural changes and do not affect the quality and sturdiness of your furniture.

Teak Furniture Care Information

Teak has long been a top choice for outdoor furnishings, due to durability. Its high content of naturally occurring rubber and oils serves as Mother Nature’s weatherproofing, protecting against water, rot and insects, ensuring that your furnishings will last year after year.

When exposed to the elements, teak naturally turns a silvery grey over time. If you like this look, be aware that small splits and cracks may appear in the surface due to the constant change in temperature and humidity. These small cracks and splits do not reflect upon the quality or durability of the teak furniture. Bear in mind that weather conditions are extreme in South Africa.

Teak furniture that is left outdoors will naturally begin to slowly change colour from a golden honey tone to a silver gray. If you do decide to oil, you’ll need to do it once or twice a year to preserve the colour. Treating your furniture with” teak oil” will not help extend the life of the furniture. All it will do is make the teak wood dependent on continuous reapplications of oil to prevent the wood from drying out. This is because the “teak oil” you buy is mostly linseed oil and solvents. When you apply it, the wood will have a nice honey colour for a short time, but the solvents actually act to degrade the wood’s natural oil faster. Oiling can also promote mould and mildew and can change the colour to orange.

When deciding whether or not to oil, consider where the furniture is placed. If it’s in a covered or enclosed area in constant shade, the sun won’t fade it as quickly. Indoor teak furnishings often won’t fade at all.

Woodoc Patio liquid wax and oil blend is a better option to use. They also have an antique wax which can be used sparingly (once a year) on weathered grey teak.


Stubborn stains like coffee or red wine can be removed by a light sanding of the very top layer. Start with a medium grit sand-paper and finish off with a fine grit to make the surface nice and smooth.

It’s true that applying teak oil will temporarily bring out a rich golden colour in your teak furniture but it will also deplete the wood of its natural oils. The effect is that you will need to continuously re-apply oil every three to four months for the lifetime of your furniture.

Suar Wood Care Instructions

The biggest factor responsible for Suar wood being preferred for making furniture is its durability. Suar wood falls in the category of hardwood, is fast growing and not endangered. Sizeable tables are widely made out of this type of wood, and due to its impressive wood grains and uncanny strength, it makes the ideal choice for dinner tables, conference tables, round tables and more. Compared to Teak Wood, Suar Wood proves to be a more affordable option. Each slab of wood is unique, and no 2 pieces are the same.


Keep out of direct heat. Do not place any hot items directly onto the surface. Clean up any spills immediately. Excessive cold air-conditioning or heating may cause cracks.

On a daily basis the furniture will not require much maintenance apart from dry dusting.  We recommend that once every 6 months you apply beeswax or Teak Oil to keep the table nourished and safeguard against shrinkage.  We advise you to avoid using any abrasive products.  Hot and/ or wet objects such as hot/wet mugs, vases, pizza boxes, crockery ect placed directly on the products surface may also cause damage.  Unsightly chalky white markings on table tops and flat surfaces can be avoided by the use of placemats and coasters.

Great care should be taken when using solvents such as alcohol, nail polish remover, perfume/cologne, or any other toxic chemical around your furniture.  Nail polish remover is nothing more than liquid paint/finish remover in a small bottle and will remove finish in an instant.

Bluestone information and care

Bluestone is porous and can be stained, scratched or chipped. A water repellent finish is applied to our marble to give some protection, this will not repel acidic substances.

After regular use, your bluestone top will develop its own unique patina in which light spots, streaks or rings that can be felt by hand will develop. This is completely normal and unavoidable and cannot be undone without the surface being refinished. As with any natural material, this aging process enriches your furniture and gives it that special character and soul. Some scuffing may occur over time and can be seen as a normal aesthetic in the nature of natural unprocessed stone. No two slabs are alike and will each mark and etch differently.

By following the care instructions below, you can keep your bluestone top looking beautiful for many years to come.

  • Use a cleaning agent specifically designed for stone table tops. Do not use detergents, soaps or abrasive materials. Use a mild soap
  • Wipe up spills immediately as they can leave a permanent mark. Wipe with a warm, slightly damp cloth and then dry with a clean towel.
  • Substances that damage the bluestone include alcohol, alkaline or acidic liquids such as juice, wine, vinegars and ammonia but all liquids can potentially alter the surface.
  • Do not put excessive heat directly from your stove onto the stone.
  • Avoid heavy or sharp objects onto the bluestone.
  • If there are any scratch marks, rub baby oil into them. The oil penetrates and softens the scratch marks

Keep stone material in its packaging until installation and always store on its edge.  When removing the stone product from its package, always ensure it is removed vertically on its long edge.

Always carry the natural stone product vertically on its long edge.

NB. Carrying natural stone flat WILL cause it to crack or break.

Caring for your zinc top

Zinc is a metal with a number of characteristics that make it an ideal choice for use in busy kitchens and homes. Zinc’s natural properties provide years of virtually maintenance-free use. In addition, zinc’s blue-gray and brown patina blends beautifully with most building materials and surroundings. Additionally, zinc is nonporous, anti-microbial and antibacterial. It has a smooth surface that is easy to clean and maintain.

Clean Regularly – Mild soap and water is all it takes. Zinc has natural anti-bacterial properties.

Do not use Harsh Chemical Cleaners – This includes bleach and other chemical abrasives. These cleaners are too harsh for the soft surface and can cause damage.

Do not use for Cutting – Zinc is softer than stainless steel so can scratch. We recommend the use of a cutting board

Do Not Place Hot Items Directly on the Surface – Zinc has a melting point of 150degrees C. To avoid problems, use trivets instead of placing hot pots directly on the surface.

Avoid Acidic Materials  – Each zinc top is carefully created by hand. Do not use cleaners with acidic chemicals or fluids such as lemon, lime or orange juice on the table’s surface. It can damage the quality and colour of the patina.

Allow your Surface to develop Character –  Unlearn everything you thought you knew about zinc counter-tops. Zinc is a living alloy that reacts to its environment. Spots will form, but over time they will fade and self-correct. With use, the blue-grey hue beloved by zinc connoisseurs will develop. It may take up to a year to acquire a full patina, but it is well worth the wait.

Synthetic Rattan Care Guide

All weather synthetic rattan is weather proof and UV resistant.  Light soils may be removed with a soft cloth, mild detergent and water, rinsed with clean water and dried.

The frame is made of aluminium which is powder coated.
VELVET HOME & LIVING has carefully selected this material / weave which is manufactured in Indonesia.

Although the cushions are anti-mildew and UV Protected, they must not be left in the rain

Features of synthetic wicker:

  • UV and weather resistant
  • Non toxic and 100% recyclable
  • Natural looking and feel and texture
  • Strong and durable

VELVET HOME & LIVING warrants that under normal use and proper care, our products are free from defects of cracking, peeling and breaking for ONE year from date of delivery.

The warranty above does not cover failure or damage caused by improper applications, unreasonable use or abusive use which is beyond our control; or cost associated with the replacement of the fabric, including labour and installation.

VELVET HOME & LIVING also warrants that under normal use and proper handling, the product has no significant colour fading within 1 year of outdoor use from date of delivery.
Should the furniture fail structurally (i.e. broken frame) or fade excessively within one year from the date of purchase, we will at our discretion, replace if available or in a similar colour and style if the original has been discontinued.  Components such as chair levellers are subject to wear and tear and are not considered part of the frame.

Physical Properties

The synthetic weave has been checked by a certified laboratory, using international standards




Colour change L*a*b* (JIS K 7105)

Standard colour measurement widely used today is recommended by:

CIE (Commission Internationale de I’Eclairage ) named by CIElab system, donated in L* , a* , and


Advantages and Care of Bamboo Counter Top

If your countertop is scratched it can simply be sanded back and resealed. Bamboo can also be freshened up over time by sanding back and resealing the entire countertop. It is bacteria, mildew and fungi resistant. This is because bamboo has a natural bacteria agent known as bamboo Kun which kills most strains of bacteria.

It’s also far more forgiving if you happen to drop an expensive glass or crockery item on the surface as opposed to stone which will break almost anything delicate if dropped from a reasonable height.

Care must be taken in order to maintain your bamboo countertop to ensure it continues to look attractive. Avoid wiping away debris as this can scratch the surface when not treated gently. You will also need to avoid abrasive cleansing materials or harsh detergents which can damage the finishing seal. Oil lightly with unscented baby oil every few months.

Use soft and non-abrasive cloths and sponges to remove spills as quickly as possible to prevent stains. Organic and biodegradable cleaning agents are best to use on bamboo. When sealing to protect the surface, remember that bamboo naturally responds to weather and humidity and contracts and expands accordingly.

Leather Care Guide


Frequent light dusting recommended as dust and soil can be abrasive and potentially damage the finishing of your leather.   Occasional wiping with a warm and slightly damp clean cloth will prevent oils and dust from building up.

Avoid direct sunlight – This will fade leather!


Blot excess liquid immediately with a clean, absorbent cloth or sponge.  Do not rub. If necessary use clear, lukewarm water and gently wipe the spill.  Dry with a clean towel and allow to air dry.


Use a mild solution of non-detergent soap (use a soap you would use on your face) and clear, lukewarm water in a 1:10 solution. Apply with a clean, damp sponge, then rinse the area of the spot or stain well and let it air dry naturally.  Always try the cleaning method on a concealed area first to be certain of colour fastness.


Gently wipe the spot off the leather with a clean, dry cloth and then leave it alone as the spot should dissipate into the leather in a short period of time. Do not apply water or other liquids.

Care for marble top

The marble-top on the Marmer sideboard is an investment that will give you a lifetime of beautiful service. Simple care and maintenance will keep your stone looking new for many years.

Marble is a substance that reacts, on contact, with any acid. This includes acids that are found in food like tomato, fruit juice, vinegar etc., so please ensure that you avoid these items.

When cleaning your marble tops, make it a point to avoid everyday use of abrasive cleaners. This is because these household cleaners can remove the polish of the marble top. Just as it is not advisable to place hot or cold items on the marble tops, you should avoid using hot dishes as they can burn the marble. It is also important to avoid spilling alcohol drinks or fruit juices on the marble top as it can etch into the polish of the marble top.

Simply clean with warm, soapy water.

Sofa and armchair information and care

All upholstery fabrics can be affected by light, so we recommend that you position your couches/chairs away from direct sunlight and heat to protect it from fading and premature wear.
Upholstered furniture is warranted for a period of 2 years from date of invoice in respect of the frame, craftsmanship and filling. Don’t’ sit on the arms of the Sofa/chair as the support structure is not designed for extra weight.

The warranty does not extend to the fabric or leather used to upholster the product as upholstery is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond our control. The fabric composition is Linen/Cotton and is dry-clean only. The frame is constructed from kiln dried birch. The base has a spring suspension for superior durability and comfort.

Seat Cushions Interiors and Covers

The sofa you have purchased is filled with foam, fibre-fill and genuine duck feathers. The casing is down -proof to prevent the feathers from escaping. The down-proofing is channelled to prevent the feathers from shifting and forming lumps. Remember the sofa will always have a slightly squishy appearance (this is what gives it that gorgeous marshmallow look). To preserve the appearance of your furniture and to prevent feather filled cushions from flattening, please follow these two simple steps:

Cushions should be plumped by beating vigorously on each edge at least once a week. The more often this is carried out, the better the filling will perform.

Reversible cushions should be swapped around and turned where possible to ensure equal wear.

One of the reasons why feathers go flat is because they absorb moisture from the air. Periodically spin them in the tumble drier on cold cycle to fluff them up again.


  • Clean co-ordinated items at the same time.
  • To remove everyday household dust and dirt, clean regularly by gently vacuuming fabric.
  • Remove all spills immediately. Blot liquid spills with a clean dry cloth & work towards the centre of the spill. Don’t rub or use abrasive cleaners as this may damage the fabric.
  • When using chemicals, always check the colour-fastness of the fabric on an unobtrusive patch or hidden area.
  • Never use bleach
  • A plain synthetic sponge removes a lot of dust and grime easily.
  • Cleaning benzene removes most common stains. Saturate a white cloth and wipe gently. Don’t allow it to soak in- just gentle wiping and dabbing should do the trick. As benzene is alcohol based it will evaporate quickly.
Sticking Drawers

Humid weather may cause drawer fronts to swell and become difficult to open and close. Although every care is taken to allow for normal expansion, extreme conditions may cause drawers to stick. A simple solution is to rub candle wax on the drawer sides. When the air dries, the drawers will stop sticking as the wood dries again.

Direct Sunlight

Exposure to continuous direct sunlight should be avoided. Extended exposure can create hairline cracks in the finish or can affect the colour by fading or darkening. Arranging furniture away from direct sunlight and using window treatments to block out ultra violet rays is recommended. “Mellowing” is a natural darkening of timber with age and is not considered a defect.

Taking Care of Your Timber Furniture
  • Don’t put anything that is hot directly on your furniture;
  • Use natural fibre cloths or felt pads under lamps and other accessories and use protective pads when using writing utensils. Coasters should be used when placing hot or cold drinks on timber furniture;
  • When working with items that can potentially damage the timber, use a protective sheet or covering. Crayons, markers and glues, as well as oils from scented potpourri, can cause damage to finishes;
  • Avoid excessive scratching by lifting objects rather dragging them.
Polishing or Waxing Your Timber Furniture

Polishing or waxing with clear wax or Woodhoc Antique Wax 2 or 3 times a year is recommended although doing it more often won’t damage the finish. Keep in mind that over polishing or waxing can detract from the appearance of the finish.

To polish or wax your timber furniture, please follow this procedure:

  • Using the polish or wax sparingly, dispense a little on a clean natural fibre, lint free cloth;
  • Wipe the polish or wax on the furniture in the direction of the grain, avoiding circular motions. Wipe excess polish or wax off with a second cloth or the clean side of the cloth you are using;
  • Avoid excess rubbing as this can be detrimental to the finish and cause uneven shine;
  • Avoid the use of silicone-based polishes or waxes as these can clog the pores of the timber and soften the finish making repairs difficult.
Minor Repairs and Touching Up

Although minor damage to timber furniture can be repaired with the right materials and careful attention to detail, always test your remedy on an inconspicuous area to make sure that it does not damage the finish. The following are suggested methods only and individual results may vary.

Nicks and Scratches

Minor scratches that expose the timber under the finish can be made less noticeable by colouring with a touch up pen in a colour that matches the furniture.

Stroke the felt tip of the pen over the scratch in the direction of the grain. Rub off excess colorant immediately with a soft cloth. Polish the entire surface with an approved polish.

Water Marks

Water marks will often dissipate over time; however, if after a month the mark still remains then apply a little salad oil to a clean white cloth and rub on the mark in the direction of the grain. Polish after drying if necessary.

Heat Marks

Heat marks can be treated by rubbing gently with extra fine steel wool or by coating the area with salad oil, wiping dry with a clean cloth and following with a polish.

Placement of Your Timber Furniture

Most homes have slight variations in floor levels caused by age, construction or floor coverings. Our furniture is constructed to stand on flat level surfaces and all drawers and doors are aligned when leaving the factory. Floor variations may result in the misalignment of your furniture.

Levelers can be used under the furniture to align the piece correctly. Over time as the furniture settles into floor coverings, it may become necessary to re-adjust the levelers, especially if heavy items are placed on top of the furniture or the furniture is moved.

Moving Your Timber Furniture

Particular care must be taken when moving fine furniture to avoid damage.

  • Remove all knobs and castors and either place them in an envelope or tape them inside a drawer so they are close at hand when unpacking.
  • Remove adjustable shelves and wrap them separately. Glass shelves or tops should be removed before moving furniture.
  • Close and secure all drawers and doors by covering with a blanket and tying loosely.
  • Protect corners and other projections with padding or foam. Lift, don’t drag or slide furniture as it may bend or break legs. Do not lift by yourself as you may cause injury to your back.

The Reclaimed Fir Wood is salvaged from old buildings throughout Europe and gives the furniture a distinctive feel and character. The Elm Wood comes from old doors, window frames and floors and is often over 100 years old. Hand planed, lightly sanded and unfinished the piece shows the history and imperfections earned in its former life. By their nature salvaged wood planks may be somewhat uneven but this just enhances the natural “one of a kind” character. Cracks and natural marks may be present. Individual distinctions are part of the beauty of any solid wood product & distinguish it from imitation and synthetic wood. Given its handmade and hand-finished nature, variations in the wood or metal work are to be expected and celebrated. Each item is unique and no 2 are the same.

Washing Instructions Outdoor Fabric

Washing Instructions for Outdoor Fabric

Our outdoor fabric is a solution dyed acrylic and must never be dry-cleaned. Heat is the enemy of outdoor fabrics.

Spot Cleaning

  1. Apply a light mist of mild soap and water using a spray bottle
  2. Work the solution into the stain by lightly scrubbing the area with a sponge or soft bristle brush
  3. Rinse thoroughly to remove all soap residue.
  4. Blot excess moisture with a towel.
  5. Air dry flat.

Machine Washing

Machine wash on gentle cycle up to 40°. Spin cycle up to 1000rpm to avoid heavy creasing. Air-drying flat is recommended. Hanging with pegs can result in skewed shapes.


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